CrewDay 2024

In addition to the orcharhino workshop, our CrewDay featured sessions on various topics that are crucial to our continuous improvement and advancement. We explored workflows, delving into best practices and strategies to enhance our internal processes and boost productivity. A key discussion point was the comparison of home office and in-office work, where we examined the pros and cons of each, aiming to find the best balance for our team. We also looked at innovative methods for an efficient and effective working environment.

Our team also investigated the potential of AI in the support sector and explored how artificial intelligence could impact our support services and make them more responsive and efficient. In the workshop, we built an AI application that combines subject-specific knowledge with generative AI using Retrieval Augmented Generation (RAG). As an application example, we have had the application analyze Foreman’s documentation, on the basis of which it can then answer technical questions. This allows the documentation to be automatically searched, questioned and explained. The application can now offer our support team a quick start for problem solving. We also plan to use similar techniques internally for more efficient familiarization with new topics, as complete technical documentation can be analyzed in just a few minutes.

We also ran a workshop on HubSpot, exploring advanced techniques and tools for using this powerful CRM platform for better customer relationship management and marketing automation. In particular, we talked about HubSpot Scoring, a feature that helps us prioritize leads and improve our sales strategies.