We tailor our support services to your needs — for example, few critical servers can get a lower level of support than a service that is vital to your business. It is even possible to focus support on individual servers. We offer you a wide range of different support models:
These can range from Basic support (normal business hours with a response time of up to four hours) up to Mission Critical Support (24 hours seven days a week with a maximum response time of two hours).
Our Support Team always works hand-in-hand with the Consulting and Engineering Teams.
Our Support Team consists of highly trained and experienced employees. They operate directly from the company’s headquarters in Garching near Munich. Our support is characterized by short and direct lines of communication.
Depending on the level of support, the following options are available: