ATIX AG
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Consulting
We support you from planning to implementation of customized Linux & open source solutions.
Engineering
We unite your requirements with the specifications of the hardware and software manufacturers and ensure that the systems operate smoothly.
Training
We advance your knowledge! ATIX offers training for all common automation tools such as Docker, Puppet, Ansible and orcharhino.
Our core topics
Advanced Technology for Individual Success
Career
Become a part of our crew: We are always on the lookout for new colleagues and young talents who will develop further with us.
Our goal
Our goal is to inspire and collaborate with our customers to develop innovations with our combined knowledge of technology and open source.
Our services We believe in open standards and deliver customized Linux and open source solutions for your business success. We now support more than 1,000 companies with our consulting, engineering, and support expertise. We adapt our automation and infrastructure solutions to your individual needs and provide you with comprehensive support from planning to setup with 24/7 support.
References
Partnerships
ATIX Newsletter
With our newsletter, we always keep you up to date. Whether company news, training or industry information, you won’t miss anything – sign up now!
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atixadmin2020-08-20 11:42:252022-03-18 11:40:23ATIX AG
Why is a coherent IT infrastructure important?
An optimal infrastructure is the basis for an effective and efficient IT in every company. Today, the way in which we create, use and store information is evolving at a record-breaking rate and reaching unprecedented proportions. Drastic effects on server hardware, networks and storage systems are the result.
What are the components of an IT infrastructure?
Hardware: The most important factors are memory, number of CPUs and their slots (sockets), a redundant power supply and the above-average quality of the individual components to ensure continuous operation.
Network: For a stable and reliable data center, the network, its connection and the bandwidth are of elementary importance.
Storage: Increasing data volumes and storage space bottlenecks make efficient use of physical storage necessary in data centers. This applies to the compression of corresponding data and requires a more intelligent use of existing resources.
Central storage systems: In addition to the much simpler administration and monitoring, the high availability of the data through redundant write operations on different hard disks (which nevertheless result in a contiguous volume) plays an important role.
What do you need to know about IT infrastructure?
Hardware: The trend is increasingly towards pr-engineered systems (standardized hardware and software) and out-of-the-box solutions. The simplified compatibility makes it possible, for example, to roll out new updates and releases more easily and quickly. This also facilitates commissioning, as the systems are pr-configured and tested before delivery (flexible configuration is still possible). Pre-engineered systems reduce the costs for hardware and the commissioning requires only a small amount of work.
Network: While large companies often have their own connections laid between different data centers, smaller companies are dependent on their existing infrastructure.
Storage: Due to the large amount of unstructured data (images, videos, e-mails, texts), companies need to find an efficient way to manage this data. This is particularly important for storage systems in data centers with high data processing rates. The trend here is away from server-based storage. Instead, there is a growing trend towards a centralized storage system.
Cloud solutions
Enterprise Linux
Container platforms
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atixadmin2019-04-10 14:41:292021-07-23 10:05:47IT infrastructure
Contact/Getting there
Here you can find us:
Head office:
Parkring 15
85748 Garching
Tel: +49 89 4523538-0
Fax: +49 89 4523538-290
E-Mail: info@atix.de
Location Karlsruhe:
Ludwig-Erhard-Allee 10
76131 Karlsruhe
Phone: +49 721 7540162-0
Fax: +49 721 75401629
E-Mail: karlsruhe@atix.de
Here’s how to reach us:
The best way to plan your route to our headquarters is here.
You can also reach us by public transport. The MVG app for iOS and Android is helpful for this.
Or you can visit us by bike. For the most beautiful bicycle route from Munich to Garching, please contact us directly.
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atixadmin2019-04-10 12:50:052022-04-14 10:17:13Contact/Getting there
Support
We tailor our support services to your needs — for example, few critical servers can get a lower level of support than a service that is vital to your business. It is even possible to focus support on individual servers. We offer you a wide range of different support models:
These can range from Basic support (normal business hours with a response time of up to four hours) up to Mission Critical Support (24 hours seven days a week with a maximum response time of two hours) .
Our Support Team always works hand-in-hand with the Consulting and Engineering Teams.
Our Support Team consists of highly trained and experienced employees. They operate directly from the company’s headquarters in Garching near Munich. Our support is characterized by short and direct lines of communication.
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atixadmin2019-04-08 13:58:202021-12-08 15:23:48Support
Severity Levels
Opening a support ticket can make it easier to share technical data, error messages and system Information with ATIX support staff. After opening a ticket, the response time, as well as possible errors in the collection of information by a phone call, can be further reduced.
After opening a support ticket of severity 1or 2, we recommend that you additionally contact our support team by phone.
ATIX uses the following definitions to classify support requests:
Severity 4 (Low)
General questions, reporting documentation errors or recommendations for future product improvements or changes. The situation has medium to little Impact on the further development of your projects and has little to no impact on your business operations or systems.
Severity 3 (Medium)
A problem that includes a partial, non-critical limitation of the use of the software components whose support has been contractually established for production or development. The situation has medium to little Impact on your business operations, including the use of a workaround.
Severity 2 (High)
A problem where the software components whose support has been contracted, work, but their use for production purposes is greatly reduced. The Situation causes a severe limitation in parts of your business and there is no workaround.
Severity 1 (Critical)
A problem that has a serious impact on the use of the software components whose support has been contractually defined in production (for example, loss of production data or your production systems stand still). The situation stops the business and there is no workaround.
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atixadmin2019-04-05 16:51:282021-07-19 10:12:43Severity Levels
ATIX Support Subscriptions
ATIX Support Subscriptions
ATIX support subscriptions include a support quota that can be retrieved flexibly. This provides you with the support of the experienced ATIX support team, in exactly the form you wish.
The support subscriptions are characterized by clear parameters and the highest level of flexibility in use. After an accurate consultation with the ATIX support team, Select the right subscription for your needs. You can choose both the support level, The scope, the response time, and even the type of support.
Severity Levels explanatory details about our support models can be found in our Terms and Conditions.
Get the tried and tested ATIX support! Contact us at vertrieb@atix.de.
We will be happy to advise you!
| Standard Subscription | Premium Subscription | |
|---|---|---|
| Term: | 1 Year or 3 Years | 1 Year or 3 Years |
| Support period: | 9×5 | 24×7 (Severity 1) |
| Severity 1 response time | 4 Business hours | 2 hours |
| Severity 2 response time | 1 working day | 4 Business hours |
| Severity 3 response time | 2 working days | 1 working day |
| Severity 4 response time | 2 working days | 1 working day |
| Support access: | Ticket system (9×5) | Ticket system (24×7) |
| Support requests: | Unlimited | Unlimited |
| Remote support: | Yes | Yes |
Our services
We believe in open standards and deliver customized Linux and open source solutions for your business success.
We now support more than 1,000 companies with our consulting, engineering, and support expertise. We adapt our automation and infrastructure solutions to your individual needs and provide you with comprehensive support from planning to setup with 24/7 support.
Consulting
Whether implementing a completely new solution or extending or restructuring your existing Linux infrastructure, we offer your company high-quality and cost-efficient solutions. Our consultants provide you with comprehensive support from planning to implementation, including configuration, testing and commissioning.
It is our goal to keep the costs of your IT department low with our support.
Engineering
Here, we make purposeful use of the high flexibility that Linux offers over other operating systems. Linux offers a wide range of solutions to every conceivable challenge. Our goal is to ideally align the needs of your company and the specifications of the hardware and software manufacturers and ensure the smooth operation of your systems.
Support
When it comes to supporting our customers, we rely on the flexible ATIX support models in the form of subscriptions.
We tailor our support services to your needs — for example, few critical servers can get a lower level of support than a service that is vital to your business. It is even possible to focus support on individual servers.
Please note: The English version is a courtesy translation only.
Only the German version is binding.
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atixadmin2019-04-05 15:12:192021-07-15 15:59:55Services
Company — Who are we?
We are THE Linux & Open Source Company From Garching near Munich. As an IT service provider in the field of infrastructure with a focus on Linux in the data center, we are the leading Linux system house in the German-speaking region. We offer your company professional IT consulting, innovative engineering and first-class technical support. The basics of our work are:
- Expertise
- Independence & Neutrality
- Professionalism
- Flexibility
What do we want to achieve?
Our goal is to generate added value for your business. In doing so, we rely on individual advice, the use of our products as well as lived, maximum know-how transfer. The focus on Linux is of particular importance. We help establish Linux as the standard in the mission critical environment. Our independence from manufacturers plays a crucial role in this.
What are our tasks?
We deal responsibly with all IT issues. We examine and assess existing security risks and anticipate the impact of new developments. Based on this knowledge, we offer our clients services in the three core areas of consulting, engineering and support. Information is our capital and the internal exchange of it is our highest priority.
How do we work?
Teamwork is our top priority. With us, specialists and all-rounders work hand in hand with transparent consideration of professional responsibilities. We live a cooperative leadership style, sustained by trust and mutual respect. Our work is characterized by quality, independence and service orientation. The idea of “never stop learning” applies and that is why we develop our expertise through continuous training. In doing so, we make sure that newly acquired know-how is accessible to every team member, so that we can respond quickly and purposefully to the ever-growing challenges of IT.
And who are our heads?
Thomas Merz, Chairman
To the chagrin of his parents, he discovered early on his passion for everything that rings, beeps and transmits and in the early 1990s was one of the few young people with his own mobile phone, Internet access and e-mail address. His “favourite pastime” is the telecommunications infrastructure of ATIX AG – sometimes to the delight and sometimes to the chagrin of the employees.
“The majority of society now takes ubiquitous means of communication for granted without question – what is technically feasible and as easy to use as possible will finds its users. The knowledge of the underlying technical connections, dependencies and possibilities as well as the resulting dangers are probably one of the most current and exciting IT topics of the coming years.”
Mark Hlawatschek, CEO (Head of Consulting)
Mark Hlawatschek, born in 1975, is responsible for IT consulting and engineering as a member of the Executive Board. 1995 the studied electrical and information technician founded the company from which ATIX Informationstechnologie und Consulting AG emerged in 2007. Through projects such as the development of the reference architecture for high-availability SAP installations on Linux, he helped to initiate the triumphal march of Enterprise Linux infrastructures. Today, he is driving the standardization and automation of infrastructures and the operation of secure virtual data centers.
“The development of IT infrastructures is one of the most impressive topics of our time. The industrial revolution in the area of setting up and operating IT landscapes has only just begun. Here we can learn from the experience of other areas and rely on open standards and interfaces. I also see the field of data security and ownership as exciting challenges for the future.”
ATIX Chronik
Here you can read an overview of how a student project with its headquarters in the parent’s cellar developed into today’s ATIX AG:
- 1995: Foundation of ATIX GbR as a student project.
- 2007: Together with Red Hat and SAP, ATIX defines the worldwide standard for highly available SAP under Red Hat Enterprise Linux.
- 2008: ATIX AG becomes Red Hat’s first and only Premier Business Partner for IT infrastructure in Europe (highest partner level).
- 2010: ATIX now supports some of the largest SAP installations under Red Hat Enterprise Linux.
- 2011: ATIX becomes the specialist for Linux and Open Source in data centers throughout the German-speaking area.
- 2013: The ATIX AG bundles its competences in the three business areas: Consulting, Engineering and Support.
- 2014: ATIX opens the ATIX Training Center in Unterschleißheim.
- 2015: ATIX hosts the first SOE conference and lands a hit with the theme of Standard Operating Environment.
- 2016: The ATIX publishes orcharhino, the successor to the SOE manager. In addition, the ATIX offers official puppet training and becomes the first partner in Germany.
- 2018: The ATIX moves to Garching on the business campus in new premises.
