ATIX Support Subscriptions

ATIX support subscriptions include flexible support quotas. This provides you with aid from our experienced ATIX support team, in exactly the form you wish.

The support subscriptions are characterized by clear parameters and the highest level of flexibility to use. After a thorough consultation with our ATIX support team, you can then select the right subscription for your needs. You can choose both the support level, the scope, the response time, and even the type of support.

More details about our support models can be found in our Terms and Conditions and Severity Levels

Get the tried and tested ATIX support! Contact us at .

We are always happy to help you!

Standard SubscriptionPremium Subscription
Term:1 Year or 3 Years1 Year or 3 Years
Number of required subscriptions:One subscription per 10 SystemsOne subscription per 10 Systems
Support period:9×524×7 (Severity 1)
Reaction-time Severity 1*4 Business hours2 hours
Reaction-time Severity 2*4 Business hours4 Business hours
Reaction-time Severity 3*1 working day1 working day
Reaction-time Severity 4*2 working days1 working day
Support accessible:Phone (9×5)
Ticket system (9×5)
Phone (9×5)
Ticket system (24×7)
Support requests:UnlimitedUnlimited
Remote support:YesYes
Alerting (proactive support)Optionally bookableOptionally bookable

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