ATIX Support Subscriptions

ATIX support subscriptions include a support quota that can be retrieved flexibly. This provides you with the support of the experienced ATIX support team, in exactly the form you wish.

The support subscriptions are characterized by clear parameters and the highest level of flexibility in use. After an accurate consultation with the ATIX support team, Select the right subscription for your needs. You can choose both the suport level, The scope, the response time, and even the type of support.

Severity Levels explanatory details about our support models can be found in our Terms and Conditions.

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We will be happy to advise you!

Standard SubscriptionPremium Subscription
Term:1 Year or 3 Years1 Year or 3 Years
Number of required subscriptions:One subscription per 10 SystemsOne subscription per 10 Systems
Support period:9×524×7 (Severity 1)
Severity 1 response time *4 Business hours2 hours
Severity 2 * reaction time4 Business hours4 Business hours
Severity 3 * response time1 working day1 working day
Severity 4 * reaction time2 working days1 working day
Support access:Phone (9×5)
Ticket system (9×5)
Phone (9×5)
Ticket system (24×7)
Support requests:UnlimitedUnlimited
Remote support:YesYes
Alerting (proactive support)Optionally bookableOptionally bookable

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