Support

SupportBlau
When it comes to supporting our customers, we rely on the flexible ATIX support models in the form of subscriptions.

We tailor our support services to your needs — for example, few critical servers can get a lower level of support than a service that is vital to your business. It is even possible to focus support on individual servers. We offer you a wide range of different support models:

These can range from Basic support (normal business hours with a response time of up to four hours) up to Mission Critical Support (24 hours seven days a week with a maximum response time of two hours).

Our Support Team always works hand-in-hand with Consulting and Engineering Teams.

Our Support Team consists of highly trained and experienced employees. They operate directly from the company’s headquarters in Garching near Munich. Our support is characterized by short and direct lines of communication.

Depending on the level of support, the following options are available:

Ticket System

Ticket System

Ticket-Orange

Remote Support

Remote Support

Remote-Blau

Phone Support

Phone Support

Telefon-Support-Orange

HOW CAN WE HELP?

Mark Hlawatschek
Mark HlawatschekVorstand
Ingrid Harner
Ingrid HarnerHead of Marketing & Sales

This post is also available in: German