Support

At ATIX the customer is always the main focus, in that spirit we offer our customers the flexible ATIX support models in the form of subscriptions. ATIX support is carried out by our highly trained and experienced employees directly from the company's headquarters in Unterschleissheim near Munich. Our support is characterized by short and direct lines of communication. Depending on the level of support you have the possibilities of our ticket system, telephone and remote support.

ATIX support can be tailored to your needs. It is possible to break our support down to individual servers. Server whose function is not critical for your business get a lower level of support than servers are vitaly Important for your business. The range of available support goes from the base support during normal business hours with a response time of up to 48 hours up to Mission Critical Support, where our support is available 24 hours a day, 7 days a week, with a reaction time of 1 hour.